HouseholdSure SA

PAIA Manual

Last Updated: October 14, 2026

HouseholdSure SA

This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as read with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Introduction

HOUSEHOLDSURE SA (PTY) LTD ("HouseholdSure SA", "we", "us") is a private body. This manual describes:

  • How to contact the Information Officer
  • Categories of records we hold
  • How to request access to records
  • How we process personal information under POPIA
  • Fees and remedies

2. Company details (PAIA s51)

Full name: HouseholdSure SA (Pty) Ltd Registered name: HOUSEHOLDSURE SA (PTY) LTD Registration number: 2026/656725/07 Registered address: 10 Sandler Street, Wilkoppies, Klerksdorp 2571 Address for service of legal documents: 10 Sandler Street, Wilkoppies, Klerksdorp 2571 Directors: Jaco Weyers and Rudolph van Schalkwyk Email: info@householdsuresa.co.za Phone: 087 265 0015 Website: https://householdsuresa.co.za

3. Information Officer

Information Officer: Information Officer, HHSSA Team, info@householdsuresa.co.za Email: info@householdsuresa.co.za Phone: 087 265 0015 Physical address: 10 Sandler Street, Wilkoppies, Klerksdorp, NW 2571

Requests under PAIA or POPIA should be sent to the Information Officer at the email or address above.

4. Guide of the Information Regulator (PAIA s51(1)(b))

The Information Regulator has published a guide on how to use PAIA. The guide is available from the Information Regulator:

Information Regulator (South Africa)

Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 Phone: 010 023 5200 Toll-free: 0800 017 160 Email: enquiries@inforegulator.org.za Website: https://inforegulator.org.za/ eServices: https://eservices.inforegulator.org.za/

5. Records automatically available (PAIA s51(1)(c))

The following records are available on our website without a formal PAIA request:

  • Terms of Service (/terms)
  • Privacy Policy (/privacy)
  • Cookie Policy (/cookies)
  • POPIA Notice (/popia)
  • This PAIA Manual (/paia)
  • Refund & Cancellation Policy (/refund-policy)
  • Public marketing pages (home, about, services, pricing, guides, FAQ, contact)

6. Records available in terms of other legislation (PAIA s51(1)(d))

We hold records as required by, among others:

  • Companies Act 71 of 2008
  • Protection of Personal Information Act 4 of 2013
  • Electronic Communications and Transactions Act 25 of 2002
  • Consumer Protection Act 68 of 2008
  • Tax Administration Act 28 of 2011
  • Basic Conditions of Employment Act 75 of 1997 (our own employees)
  • Unemployment Insurance Contributions Act 4 of 2002 (our own employees, where registered)

7. Subjects and categories of records (PAIA s51(1)(e))

7.1 Company and statutory records

  • Incorporation documents and CIPC correspondence
  • Board resolutions and statutory registers (where held)
  • Contracts with suppliers, partners and service providers

7.2 Financial and tax records

  • Invoices, receipts and banking records
  • Membership billing and payment records
  • Tax filings and related correspondence

7.3 Human resources (our own staff)

  • Employment contracts and particulars
  • Payroll, leave and related records

7.4 Platform and member records

  • Member and employee-member account profiles
  • Employment contracts and documents uploaded by members
  • UIF administration records submitted through the platform
  • Support tickets and related correspondence
  • Audit and security logs

7.5 Information technology

  • System configuration and operational logs
  • Backup and hosting records held by operators

Access to these records is subject to PAIA grounds for refusal and to POPIA.

8. POPIA processing (PAIA s51 as updated)

8.1 Purpose of processing

We process personal information to provide the HouseholdSure SA platform: membership accounts, employment-contract tools, UIF administration support, billing, support tickets, and legal compliance.

8.2 Categories of data subjects

  • Members (household employers and domestic workers)
  • People whose details members upload (for example workers)
  • Partner organisations and their staff
  • Website visitors
  • Our own employees and contractors

8.3 Recipients

  • Operators who host, email, take payment, or send messages on our behalf (including Vercel, Resend, Paystack, Ozow, SMS providers, and WhatsApp Business)
  • Partner organisations when a member assigns a support case
  • Regulators or courts when the law requires it

8.4 Planned transborder flows

Primary application hosting is in South Africa. Some operators may process or store personal information outside South Africa. Where cross-border transfers occur, we rely on POPIA section 72 safeguards, including contractual data protection clauses and security measures.

8.5 Security measures

  • Encryption in transit (TLS) and at rest
  • Role-based access and least-privilege controls
  • Authentication controls and audit logs
  • Operator contracts that require the operator to protect personal information

See also our Privacy Policy and POPIA Notice.

9. How to request access

  1. Complete the prescribed PAIA request form (Form 2 for a private body), available from the Information Regulator.
  2. Send the form to the Information Officer at info@householdsuresa.co.za, or to the registered address in section 2.
  3. Provide enough detail to identify the record, the requester, and the form of access required.
  4. Pay any request fee prescribed by the Information Regulator, if applicable.

We will respond within the time allowed by PAIA. We may ask for proof of identity and, where a third party's information is involved, take the steps PAIA requires.

10. Fees

Request and access fees are those prescribed by the Information Regulator from time to time. The current schedule is published at https://inforegulator.org.za/. We will confirm any fee before providing copies of records.

11. Grounds for refusal

We may refuse a request on the grounds in PAIA Chapter 4, including protection of personal information of a third party, legally privileged information, confidential commercial information, safety and security, and records that cannot be found or do not exist.

12. Remedies

If you are not satisfied with our decision, you may lodge a complaint with the Information Regulator (PAIA Form 5) at PAIAComplaints@inforegulator.org.za or through https://eservices.inforegulator.org.za/, or apply to court.

13. Availability of this manual

This manual is available:

  • On our website at /paia
  • From the Information Officer on request at info@householdsuresa.co.za
  • For inspection at our registered address during ordinary business hours, by appointment

14. Updates

We may update this manual when our records, processing or contact details change. The "Last Updated" date at the top is the version date.