How refunds, cancellations and service delivery work for HouseholdSure SA memberships
Last Updated: September 27, 2026
This policy explains how refunds, cancellations and service delivery work for HouseholdSure SA("HouseholdSure", "we", "us", or "our") membership subscriptions.
HouseholdSure SA is a digital subscription service delivered electronically via our website and mobile applications. No physical goods are shipped.
Your monthly membership includes immediate access to:
Services are activated immediately upon successful payment verification. You receive:
Membership fees are billed monthly in advance. Payment is processed through our authorized payment gateway:
A once-off R199 setup fee applies to new memberships and covers initial onboarding, verification, and system configuration. This fee is charged together with your first monthly subscription fee.
Current membership plans:
All fees are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable.
You may cancel your membership at any time with no penalty or early termination fee.
To cancel your membership:
When you cancel, your membership remains active until the end of your current billing period. You retain full access to all features until that date. No further charges will be made after cancellation.
You may reactivate a cancelled membership at any time by logging in and selecting a new plan. The setup fee does not apply to reactivations within 90 days of cancellation.
Because HouseholdSure SA is a digital subscription service delivered immediately upon payment, refunds are generally not provided for partially used months except as required by South African consumer protection law.
If your membership was purchased through direct marketing channels (email, SMS, or telemarketing), you have a 5 business day cooling-off period under the Consumer Protection Act 68 of 2008. To exercise this right:
If you were charged incorrectly due to a system error, duplicate payment, or technical issue:
If you paid for membership but did not receive access to the service due to a technical failure on our part, you are entitled to a full refund. Contact us immediately at support@householdsuresa.co.za.
If you cancel mid-month, your membership remains active until the end of the paid period, but no pro-rata refund is provided for unused days within that month (unless required by law).
The once-off R199 setup fee is refundable only during the cooling-off period or in cases of payment error. It is not refunded upon standard cancellation after the cooling-off period has passed.
Approved refunds are processed within 7-10 business days and returned to your original payment method. Depending on your bank or card issuer, it may take an additional 3-5 business days for the funds to reflect in your account.
If you have a payment or billing concern, please contact us directly before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly through our support team.
Initiating a chargeback without first attempting to resolve the issue with us may result in:
Fraudulent chargebacks (claims made after services have been delivered and used) may be reported to payment processors and credit bureaus, and may result in legal action to recover costs and damages.
We reserve the right to change membership fees at any time. Existing members will receive 30 days' advance notice of any price increase.
If you signed up at a promotional or discounted rate, that rate applies for the duration stated at sign-up. After the promotional period ends, standard pricing will apply.
For refund requests, payment issues, or billing questions, contact:
We aim to respond to all billing inquiries within 1-2 business days. Refund investigations may take up to 5 business days.
This policy complies with the Consumer Protection Act 68 of 2008 (CPA), including:
Our payment processing and service delivery comply with the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
This policy is part of our Terms of Service. In the event of a conflict, the Terms of Service prevail.
We may update this policy from time to time. The "Last Updated" date at the top of this page shows when the policy was last revised. Changes take effect immediately upon posting. Continued use of the service after changes constitutes acceptance of the updated policy.
HouseholdSure SA
Owned and managed by Derick Beukes and Corrie Beukes
South Africa
billing@householdsuresa.co.za