HouseholdSure SA

Terms of Service

Last Updated: September 12, 2026

HouseholdSure SA

1. Acceptance of Terms

By accessing or using HouseholdSure SA ("the Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

2. About HouseholdSure SA

HouseholdSure SA is a digital platform designed to support South African domestic employers and employees with:

  • Employment contract management
  • UIF (Unemployment Insurance Fund) administration support
  • Labour compliance guidance
  • Document management
  • Support ticket and partner services

The Platform is provided as a membership-based software service.

3. Eligibility and Registration

3.1 Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts under South African law to use this Platform.

3.2 Account Registration

  • You agree to provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

4. User Categories and Access

4.1 Members (Employers)

Household employers who register for Individual (R179/month) or Family (R299/month) plans to manage domestic employment relationships.

4.2 Members (Employees)

Domestic workers who register for Employee Self-Serve (R49/month) to manage their own employment records, contracts, and UIF status.

4.3 Partners

Third-party service providers approved by HouseholdSure SA to provide specialized support services (UIF, legal, financial, contracts) to members.

4.4 Administrators

Authorized HouseholdSure SA personnel with platform management access.

5. Subscription and Payment

5.1 Membership Plans

Current membership plans and pricing are displayed on our pricing page. We reserve the right to modify pricing with 30 days' notice to existing members.

5.2 Billing

  • Membership fees are billed monthly in advance
  • All fees are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable
  • Payment is processed through our authorized payment gateway:
  • Paystack (card payments and instant EFT)
  • Manual arrangements (debit order or EFT) by prior agreement with billing team
  • Recurring subscriptions: Monthly fees are automatically charged on your subscription renewal date
  • Failure to pay membership fees may result in account suspension or termination
  • You can cancel your subscription at any time from your member portal

5.3 Refunds and Cancellation

Refunds, cancellations, and service delivery terms are detailed in our Refund & Cancellation Policy. Please review that policy for information about:

  • Cooling-off period under the Consumer Protection Act
  • Cancellation procedures and effective dates
  • Refund eligibility and processing times
  • Payment errors and dispute resolution

For refund requests, contact billing@householdsuresa.co.za.

6. Permitted Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Violate any applicable South African laws or regulations
  • Infringe on the intellectual property rights of HouseholdSure SA or others
  • Upload or transmit viruses, malware, or other malicious code
  • Attempt to gain unauthorized access to any part of the Platform
  • Use the Platform to harass, abuse, or harm others
  • Impersonate any person or entity
  • Use automated systems (bots, scrapers) without our written permission
  • Resell or commercially exploit the Platform or its content

7. Content and Data

7.1 Your Content

You retain ownership of all data and documents you upload to the Platform ("Your Content"). By uploading Your Content, you grant us a limited license to store, process, and display it solely for the purpose of providing the Platform services.

7.2 Our Content

All content provided by HouseholdSure SA, including text, graphics, logos, software, and design elements, is owned by or licensed to HouseholdSure SA and is protected by South African and international intellectual property laws.

7.3 Data Retention

We retain operational records in accordance with South African legal requirements. When you archive a worker record, the data remains available for future reference but is marked as inactive. We do not delete member, worker, UIF, or contract records that may be required for legal or regulatory purposes.

8. Data Protection and Privacy

Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA). Please review our Privacy Policy at /privacy.

9. Third-Party Services

The Platform may integrate with or link to third-party services (payment gateways, government portals, partner organizations). We are not responsible for the content, policies, or practices of third-party services.

10. Limitation of Liability

10.1 Service Provision

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service.

10.2 Liability Limitations

To the maximum extent permitted by South African law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • Our total liability to you shall not exceed the amount you paid for membership in the 12 months preceding the claim
  • We are not liable for any loss or damage arising from your failure to comply with these Terms

10.3 Professional Advice Disclaimer

HouseholdSure SA provides tools and guidance but does not provide legal, financial, or professional advice. For specific legal or financial matters, consult qualified professionals.

11. Indemnification

You agree to indemnify and hold harmless HouseholdSure SA, its owners, directors, employees, and partners from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Platform
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your Content uploaded to the Platform

12. Termination

12.1 Termination by You

You may cancel your membership at any time by contacting support@householdsuresa.co.za. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.

12.2 Termination by Us

We reserve the right to suspend or terminate your account immediately if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activity
  • Fail to pay membership fees
  • Abuse or harass our staff, partners, or other members

12.3 Effect of Termination

Upon termination, your access to the Platform will cease. We may retain your data as required by law or for legitimate business purposes.

13. Intellectual Property

13.1 Ownership

All intellectual property rights in the HouseholdSure SA platform, including the app, source code, databases, branding (logo, name, design elements), and related IP, are owned and managed by Derick Beukes and Corrie Beukes.

13.2 Trademark

"HouseholdSure SA," the HouseholdSure logo, and associated branding elements are trademarks or pending trademarks in South Africa. Unauthorized use is prohibited.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting updated Terms on the Platform with a new "Last Updated" date
  • Emailing registered members at their account email address
  • Displaying an in-app notification

Continued use of the Platform after changes constitute acceptance of the updated Terms.

15. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time with reasonable notice.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the Republic of South Africa.

16.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Platform shall be resolved through:

  1. Good-faith negotiation between the parties
  2. Mediation, if negotiation fails
  3. The South African courts, if mediation fails

You agree to submit to the jurisdiction of the South African courts.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and HouseholdSure SA.

19. Contact Information

For questions about these Terms, please contact:

HouseholdSure SA

Email: info@householdsuresa.co.za Phone: 087 265 0015 Hours: Monday–Friday, 08:00–17:00 SAST

By using HouseholdSure SA, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.