Question 1

How do I register a domestic worker for UIF?

Accepted Answer

Go to UIF → New UIF Capture. Enter employer and employee details, attach supporting documents, then submit for partner processing.

Question 2

Can HouseholdSure generate an employment contract?

Accepted Answer

Capture the contract details under Contracts. Store signed copies in your vault and share with verified partners when needed.

Question 3

What if a document is rejected?

Accepted Answer

Open Documents, read the reject reason, then re-upload a clearer file. Status returns to pending for review.

Question 4

How do I update my membership bank details?

Accepted Answer

Go to Membership and update bank details. DebiCheck authentication may be required for changes.

Question 5

How are my documents protected?

Accepted Answer

Documents are stored with POPIA-minded controls: encryption at rest, role-based access, and clear consent flows.

Question 6

Who is HouseholdSure SA for?

Accepted Answer

Household employers and members who need simple employment support — UIF, contracts, documents and labour guidance — in one secure platform.

Question 7

Can I get help on WhatsApp?

Accepted Answer

Yes. Use WhatsApp support from the Support Hub or public site. Include your ticket reference (SUP-…) so we can find your case quickly.

Question 8

How do I escalate a labour dispute?

Accepted Answer

Open a Legal support ticket with notes and attachments. Partners can escalate to HouseholdSure operations for priority review.

FAQ