HouseholdSure SA

Privacy Policy

Last Updated: September 28, 2026

HouseholdSure SA

1. Introduction

HouseholdSure SA ("we," "us," or "our") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains:

  • What personal information we collect
  • How we use your personal information
  • Who we share your information with
  • Your rights under POPIA
  • How we protect your information

By using the HouseholdSure SA platform ("the Platform"), you consent to the collection and use of your personal information as described in this Privacy Policy.

2. Information Officer

Responsible Party: HOUSEHOLDSURE SA (PTY) LTD Information Officer: Derick Beukes (derickb@householdsuresa.co.za) Registration Number: 2026/656725/07 Email: info@householdsuresa.co.za Phone: 087 265 0015

For POPIA-related inquiries, including access requests, corrections, or complaints, contact our Information Officer using the details above.

3. What Personal Information We Collect

3.1 Information You Provide Directly

Registration and Account Information:
  • Full name
  • ID number (for employers and employees)
  • Email address
  • Mobile phone number
  • Physical address
  • Date of birth
  • Employment details
Employment and Worker Information:
  • Domestic worker details (name, ID, contact, job title)
  • Employment contracts
  • UIF registration details
  • Work start and end dates
  • Salary and payment information
Payment Information:
  • Billing address
  • Payment method details (processed securely through payment gateways)
  • Transaction history
Support and Communication:
  • Support ticket content
  • Email correspondence
  • Phone call recordings (with consent)
  • WhatsApp messages sent to our business number
Documents:
  • ID copies
  • Proof of address
  • Employment contracts
  • UIF documentation
  • Bank statements (where required)

3.2 Information We Collect Automatically

Technical Information:
  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Referring website
  • Session data
Cookies and Tracking:

We use cookies and similar technologies to improve your experience. See Section 9 for details.

4. How We Use Your Personal Information

We process your personal information for the following lawful purposes under POPIA:

4.1 Consent

You provide explicit consent when you:

  • Register for an account
  • Upload documents
  • Submit support tickets
  • Opt in to marketing communications

4.2 Contractual Necessity

To fulfill our membership agreement with you:

  • Provide access to the Platform
  • Process membership payments
  • Manage employment contracts and UIF administration
  • Route support tickets to partners
  • Send transactional emails (registration, password reset, payment confirmations)

4.3 Legal Obligations

To comply with South African law:

  • Maintain financial records (7 years per tax law)
  • Respond to lawful requests from authorities
  • Report suspected fraud or illegal activity
  • Comply with UIF and Department of Employment and Labour requirements

4.4 Legitimate Interests

For our legitimate business interests:

  • Improve Platform features and performance
  • Monitor system security and prevent fraud
  • Analyze usage patterns (anonymized data)
  • Train staff and develop better support
  • Send service updates and important notices

5. How We Share Your Personal Information

We do not sell your personal information. We share information only in the following circumstances:

5.1 Partner Organizations

When you create a support ticket and select a partner organization, we share relevant case information with that partner to fulfill your request. Partners are bound by confidentiality and data protection agreements.

5.2 Service Providers

We use trusted third-party service providers who process data on our behalf:

Hosting and Infrastructure:
  • Cloud hosting providers (Vercel and its infrastructure)
Payment Processing:
  • Paystack (online payments)
Communication Services:
  • SendGrid (email)
  • South African SMS providers (SMS and OTP)
  • WhatsApp Business API
Analytics and Monitoring:
  • Google Analytics (anonymized IP)
  • Application performance monitoring tools

All service providers are contractually required to protect your data and use it only for the specified purpose.

5.3 Legal Requirements

We may disclose your information if required to:

  • Comply with a court order, subpoena, or legal process
  • Enforce our Terms of Service
  • Protect the rights, property, or safety of HouseholdSure SA, our members, or others
  • Respond to lawful requests from government authorities

5.4 Business Transfers

If HouseholdSure SA is acquired, merged, or sold, your personal information may be transferred to the new owner, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Required to provide the Platform services
  • Required by South African law (e.g., 7 years for financial records)
  • Necessary for legitimate business purposes (e.g., fraud prevention, dispute resolution)
Operational Records: We do not delete member, worker, UIF, or contract records, as these may be required for legal or regulatory purposes. Archived records are marked inactive but remain accessible. Marketing Data: If you opt out of marketing, we retain a suppression record to honor your preference.

7. Your Rights Under POPIA

You have the following rights regarding your personal information:

7.1 Right of Access

You may request a copy of the personal information we hold about you.

7.2 Right to Correction

You may request that we correct inaccurate or incomplete information. You can update most information directly in your account settings.

7.3 Right to Deletion (Right to be Forgotten)

You may request deletion of your personal information, subject to:

  • Legal retention requirements (e.g., financial records must be kept for 7 years)
  • Legitimate business needs (e.g., fraud prevention)
  • Contractual obligations

7.4 Right to Object

You may object to the processing of your personal information for:

  • Direct marketing (opt-out links provided in all marketing emails)
  • Legitimate interests processing (we will assess and respond)

7.5 Right to Restrict Processing

You may request that we limit how we use your information in certain circumstances.

7.6 Right to Data Portability

You may request your data in a structured, commonly used format.

7.7 Right to Lodge a Complaint

You may lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)

Email: inforeg@justice.gov.za Website: https://www.justice.gov.za/inforeg/

To exercise your rights, contact our Information Officer at info@householdsuresa.co.za. We will respond within 30 days.

8. How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

8.1 Technical Safeguards

  • Encryption in transit: TLS 1.3 for all data transmission
  • Encryption at rest: AES-256 for stored data
  • Secure authentication: Password hashing, MFA support
  • Regular security updates: Patching and monitoring

8.2 Organizational Safeguards

  • Access controls: Role-based access, least-privilege principle
  • Staff training: Data protection and security awareness
  • Confidentiality agreements: All staff and partners sign NDAs
  • Audit logs: All access to personal information is logged

8.3 Data Location

Your data is hosted with cloud providers (Vercel and its infrastructure). Data may be stored on servers outside South Africa. Where cross-border transfers occur, we ensure appropriate safeguards are in place in accordance with POPIA section 72, including contractual data protection clauses and security measures to protect your personal information.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential cookies: Enable core Platform functionality (e.g., login sessions)
  • Analytics cookies: Understand usage patterns (Google Analytics with anonymized IP)
  • Performance cookies: Monitor application performance

You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.

Do Not Track: We honor browser Do Not Track (DNT) signals where technically feasible.

10. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided information, we will delete it promptly.

11. Marketing Communications

11.1 Opt-In

We send marketing emails only to members who have opted in. You may opt in during registration or in your account settings.

11.2 Opt-Out

You may opt out of marketing emails at any time by:

  • Clicking the "Unsubscribe" link in any marketing email
  • Updating your email preferences in account settings
  • Contacting support@householdsuresa.co.za

Transactional Emails: You cannot opt out of service-related emails (e.g., password resets, payment confirmations) as these are necessary for the Platform.

12. Third-Party Links

The Platform may contain links to third-party websites (e.g., government portals, payment gateways). We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements
  • New Platform features
  • Industry best practices

We will notify you of material changes by:

  • Posting the updated Privacy Policy with a new "Last Updated" date
  • Emailing registered members
  • Displaying an in-app notification

Continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

For questions, concerns, or to exercise your POPIA rights, contact us:

HouseholdSure SA Information Officer: Derick Beukes (derickb@householdsuresa.co.za) Email: info@householdsuresa.co.za Phone: 087 265 0015 Hours: Monday–Friday, 08:00–17:00 SAST Mailing Address:

10 Sandler Street, Wilkoppies, Klerksdorp, NW 2571

By using HouseholdSure SA, you acknowledge that you have read and understood this Privacy Policy.