POPIA Notice

Last Updated: September 28, 2026

HouseholdSure SA

Protection of Personal Information Act (POPIA) Compliance

This notice explains how HouseholdSure SA complies with the Protection of Personal Information Act, 2013 (POPIA) and your rights as a data subject under South African law.

1. Responsible Party

Responsible Party: HOUSEHOLDSURE SA (PTY) LTD Information Officer: Derick Beukes (derickb@householdsuresa.co.za) Registration Number: 2026/656725/07 Physical Address: 10 Sandler Street, Wilkoppies, Klerksdorp, NW 2571 Email: info@householdsuresa.co.za Phone: 087 265 0015

2. POPIA Principles

HouseholdSure SA adheres to all eight POPIA principles:

2.1 Accountability

We take responsibility for protecting your personal information and have implemented policies, procedures, and technical safeguards to ensure compliance.

Our commitments:

Appointed an Information Officer
Documented data protection policies
Regular staff training on POPIA compliance
Contractual agreements with data processors
Regular security audits

2.2 Processing Limitation

We process personal information only for lawful purposes related to providing the HouseholdSure SA platform and services.

Lawful grounds for processing:

Consent: You explicitly consent when registering and using the Platform
Contractual necessity: To fulfill our membership agreement with you
Legal obligation: To comply with South African law (e.g., tax, UIF, labor law)
Legitimate interests: For security, fraud prevention, and service improvement

We do not process personal information excessively or for purposes unrelated to the Platform.

2.3 Purpose Specification

We collect personal information for specific, explicitly defined, and lawful purposes:

Primary purposes:

Provide Platform access and functionality
Manage employment contracts and UIF administration
Process membership payments
Route support tickets to partners
Send transactional communications
Comply with legal obligations

Secondary purposes:

Improve Platform features
Monitor security and prevent fraud
Analyze usage patterns (anonymized)

We inform you of the purpose before or at the time of collection.

2.4 Further Processing Limitation

We do not process your personal information for purposes incompatible with the original purpose, unless:

You provide additional consent
The further processing is required by law
The purpose is directly related to the original purpose

2.5 Information Quality

We take reasonable steps to ensure personal information is:

Complete: We collect all necessary information
Accurate: You can update your information in account settings
Not misleading: We verify information where possible
Up to date: We prompt you to review and update information periodically

You are responsible for maintaining accurate account information.

2.6 Openness

We are transparent about how we process personal information:

Privacy Policy: Available at /privacy
Cookie Policy: Available at /cookies
Terms of Service: Available at /terms
POPIA Notice: This document

We inform you of:

What information we collect
Why we collect it
Who we share it with
Your rights under POPIA
How to contact us

2.7 Security Safeguards

We implement appropriate technical and organizational measures to protect personal information against:

Loss or damage
Unauthorized access
Unlawful processing
Accidental disclosure

Technical safeguards:

Encryption in transit (TLS 1.3)
Encryption at rest (AES-256)
Secure authentication (password hashing, MFA)
Regular security updates and patching
Intrusion detection and monitoring

Organizational safeguards:

Role-based access controls
Least-privilege principle
Staff training and awareness
Confidentiality agreements
Incident response procedures
Regular security audits

Data location: Your data is stored on servers located in South Africa.

2.8 Data Subject Participation

You have the right to:

Access: Request a copy of your personal information Correction: Update inaccurate or incomplete information Deletion: Request deletion (subject to legal retention requirements) Objection: Object to processing for direct marketing or legitimate interests Restriction: Request limited processing in certain circumstances Portability: Receive your data in a structured, commonly used format Complaint: Lodge a complaint with the Information Regulator How to exercise your rights:

Self-service: Update most information in your account settings
Contact us: Email info@householdsuresa.co.za or call 087 265 0015
Information Regulator: Lodge a complaint at inforeg@justice.gov.za

We will respond to requests within 30 days (or as required by law).

3. Personal Information We Collect

3.1 Categories of Data Subjects

Members (employers and employees)
Partner organizations
Support ticket contacts
Website visitors

3.2 Categories of Personal Information

Identity information: Name, ID number, date of birth Contact information: Email, phone, physical address Employment information: Worker details, contracts, UIF data Financial information: Payment methods, billing address, transaction history Technical information: IP address, browser, device type, session data Communications: Support tickets, emails, WhatsApp messages

For detailed information, see our Privacy Policy.

4. Who We Share Information With

We share personal information only when necessary:

4.1 Data Processors (Service Providers)

Hosting and infrastructure providers
Payment gateway (Paystack)
Communication services (email, SMS, WhatsApp)
Analytics and monitoring tools

All processors are contractually bound to protect your information and use it only for specified purposes.

4.2 Partner Organizations

When you assign a support ticket to a partner, we share relevant case information with that partner. Partners must comply with POPIA and confidentiality agreements.

4.3 Legal Authorities

We may disclose information when required by law (court orders, subpoenas, government requests).

4.4 Cross-Border Transfers

We do not transfer personal information outside South Africa without:

Your explicit consent
Adequate data protection safeguards (e.g., EU Standard Contractual Clauses)
Legal authorization

5. Consent and Withdrawal

5.1 How We Obtain Consent

Registration: You consent when creating an account
Cookies: You consent via cookie banner on first visit
Marketing: You opt in to marketing emails (optional)
Document upload: You consent when uploading sensitive documents

5.2 How to Withdraw Consent

You may withdraw consent at any time by:

Updating preferences in account settings
Clicking "Unsubscribe" in marketing emails
Contacting us at info@householdsuresa.co.za
Closing your account

Note: Withdrawing consent may limit Platform functionality or require account closure.

6. Data Retention and Deletion

6.1 Retention Periods

Active accounts: Data retained while account is active
Financial records: 7 years (South African tax law requirement)
Employment records: Indefinitely (for legal and regulatory purposes)
Support tickets: 5 years
Audit logs: 3 years
Marketing data: Until you opt out (suppression record kept permanently)

6.2 Deletion Requests

You may request deletion by contacting info@householdsuresa.co.za. We will:

Verify your identity
Delete personal information where legally permissible
Retain information required by law or legitimate business needs
Confirm deletion within 30 days

Operational records: We do not delete member, worker, UIF, or contract records that may be required for legal or regulatory compliance.

7. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

Notify the Information Regulator within 72 hours of becoming aware
Notify affected data subjects without undue delay if high risk
Provide clear information about the breach, its impact, and remedial actions

We maintain an incident response plan and conduct regular security drills.

8. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If we discover that a child has provided information, we will delete it promptly and notify the parent or guardian where possible.

9. Direct Marketing

We send marketing communications only with your consent. You may opt out at any time.

How we obtain consent:

Opt-in checkbox during registration
Separate email preference settings

How to opt out:

Click "Unsubscribe" in any marketing email
Update email preferences in account settings
Contact support@householdsuresa.co.za

Transactional emails (password resets, payment confirmations) are not marketing and cannot be disabled.

10. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects data subjects without human oversight.

Example: Fraud detection systems may flag suspicious activity, but account suspension decisions are reviewed by staff.

11. Your Right to Complain

If you believe we have violated POPIA or mishandled your personal information, you may:

11.1 Contact Us First

Email: info@householdsuresa.co.za Phone: 087 265 0015

We will investigate and respond within 30 days.

11.2 Lodge a Complaint with the Information Regulator

Information Regulator (South Africa) Physical Address:

JD House, 27 Stiemens Street Braamfontein, Johannesburg, 2001

Postal Address:

P.O. Box 31533 Braamfontein, Johannesburg, 2017

Email: inforeg@justice.gov.za Complaints (PAIAComplaints@inforeg.org.za) and POPIAComplaints@inforeg.org.za Phone: 010 023 5200 Website: https://www.justice.gov.za/inforeg/

12. PAIA Manual

The Promotion of Access to Information Act (PAIA) grants you the right to request records held by public and private bodies.

HouseholdSure SA PAIA Manual:

Available on request from info@householdsuresa.co.za

The manual describes:

Categories of records we hold
How to request access to records
Fees for access requests (if applicable)

13. Contact Information

14. Updates to This Notice

We may update this POPIA Notice from time to time. We will post the updated notice with a new "Last Updated" date and notify members of material changes.

HouseholdSure SA is committed to protecting your personal information and complying with POPIA. Your trust is important to us.